Refund Policy
Clear, fair rules for refunds on subscriptions, wallet deposits, and orders. Your statutory rights remain fully protected.
01Policy Overview
This Refund Policy explains when and how you can request a refund for Favourite Deals subscriptions, wallet deposits, and individual orders. It is part of our Terms of Service. Statutory consumer rights in your country always apply alongside this policy.
0214-Day Right of Withdrawal
If you are a consumer resident in the European Union, the United Kingdom, or the EEA, you have the right to withdraw from a digital subscription purchase within 14 calendar days of the order, without giving any reason.
Important — express consent: If you begin using the service (placing an order, calling the API, or accessing paid features) during the 14-day window, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed. Partial use may result in a pro-rated charge for the portion already delivered.
To exercise your right of withdrawal, email contact@favouritedealsbd.com from the address on your account with the subject "Withdrawal request". We will confirm within 1 business day and issue the refund within 14 days to the original payment method.
03Subscription Refunds
- Monthly subscriptions: The most recent payment may be refunded if you have not used the service in the current billing period and you contact us within 7 days of the charge.
- Annual subscriptions: A pro-rated refund of unused months is available within 30 days of purchase if the service has not been substantially used. Substantial use means consuming more than 20% of the included monthly order volume or API quota.
- Auto-renewal charges: If a subscription auto-renewed and you did not intend to renew, contact us within 7 days of the renewal charge. We will refund it provided no usage has occurred in the new period.
- Cancellation: Cancelling a subscription stops future renewals; it does not by itself trigger a refund of the current period.
04Wallet Deposit Refunds
Funds added to your Favourite Deals wallet remain usable for any available product indefinitely. Wallet deposits are generally non-refundable to the original payment method once funds have been spent, but the unspent balance may be refunded in the following cases:
- Duplicate or accidental deposit reported within 7 days.
- The service you intended to buy is permanently unavailable.
- Required by applicable consumer protection law.
05Order-Level Refunds
- Failed or cancelled orders are automatically refunded to your wallet within minutes.
- Partially fulfilled orders are refunded proportionally for the undelivered portion.
- Warranty-covered products are protected for the period shown on the product page. If an eligible issue cannot be fixed or replaced, we refund the affected purchase according to this policy.
06Non-Refundable Situations
We cannot issue refunds where:
- The digital product or subscription has been delivered or activated successfully.
- Access is lost because you violated a third-party platform’s terms or changed required account details after delivery.
- The account or content violated our Terms of Service or the acceptable-use policy of our payment processor.
- You initiated a chargeback without first contacting support — in that case the account may be suspended pending resolution.
07How to Request a Refund
- Email contact@favouritedealsbd.com from the address on your account.
- Include your order ID or subscription ID and a short description of the issue.
- We will respond within 1 business day and complete approved refunds within 5–10 business days to the original payment method.
Refunds processed through Paddle (where Paddle is the Merchant of Record) are returned by Paddle directly to the original card or wallet; processing times depend on your bank.
08Chargebacks & Contact
We work hard to resolve every issue directly. Please contact us before filing a chargeback — most disputes can be resolved within 1 business day. Fraudulent chargebacks may result in account suspension and may be reported to our payment processor.
Ready to shop with confidence?
Choose Favourite Deals for affordable digital products, fast delivery, and dependable support.